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Why is online reputation management so important? Because, according to a recent study there are six billion searches done online per day. Yes, billion with a “B.” This overwhelming number sheds some light on why it is so important for business owners to know what exactly is showing up when they appear in searches.
Our Online Reputation Management services help you learn how your customers interact online and how they get information during their decision-making process. Additionally, we help monitor and manage the references, conversations and feedback your business gets on the most popular online review platforms.
Brand Reputation Monitoring and Management
It is important to know the opinions people have about your business on social media and other online platforms. Engaging and responding with your audience is equally important. We monitor your company’s reputation and provide you with reports containing online consumer feedback. If your brand is getting negative feedback, we help you develop communication strategies to improve customer satisfaction and your reputation.
Reputation Management Provides:
- Increased Customer Satisfaction
- More Brand Loyalty
- Higher SEO Page Rank
- Brand Damage Control
- More Positive Reviews from Real Customers
Multi-Platform Reputation Monitoring and Management
Managing your online reputation requires engagement across multiple platforms. You want to make sure that people looking for information about you or your company see favorable content in related results rather than negative reviews and misinformation.
Who Searches for Your Company Online?
- Current & Potential Customers
- Competitors & Peers
- Media & Journalists
- Current & Potential Employees
Because 59% of consumers look at two to three review sites before determining which business they choose to spend money with, monitoring and managing your online reviews is crucial. If your business sells a product or provides a service, there is a good chance that someone is writing a review about it online. We monitor online directories and review platforms informing you on consumer feedback you are receiving. From Yelp to Facebook, we help keep track of reviews across multiple online channels.
Social Media Platforms
Social media platforms give consumers a place to voice their concerns, offer suggestions and leave reviews. Effective business pages engage with their community in an authentic and genuine matter. We offer social media management services that help your business stay on top of all the online conversations.
Business Directory Listings
In today’s Google-savvy world, consumers turn to the web to learn about your products and services before spending money with you. When customers find your company online, they assume the information is correct. It is essential to provide up-to-date contact and location information. For this reason, we provide online directories with your company’s contact information, location, directions and company hours.
To improve your business ranking and reputation on Google, we utilize SEO strategies through content on your business web pages and landing pages. As a result, your business shows up at the top of relevant search results. We offer on-page SEO such as updated contact info, directions, google maps API integration and off page SEO including local business directory listing services.